No jargon. No surprises. Just a plan.
Whether you've seen a physiotherapist before or this is your first time, we want you to know exactly what to expect when you walk through our door.
Before You Arrive
No referral is needed — you can book directly online at any time. After booking, we'll send you a secure online intake form you can complete at your own convenience — most people do it from their couch the night before. When filling out your intake, you'll have the option to upload a photo of your insurance card so everything is ready before you arrive.
Prefer paper? No problem. Just arrive 10 minutes early and we'll have a physical copy waiting at the front desk.
Wear or bring comfortable clothing that allows easy access to the area we'll be assessing — shorts for knee or hip concerns, a tank top for shoulder work. If you have any relevant imaging such as X-rays, MRIs, or surgical reports, bring those along. They're helpful, but not required. Plan for approximately 60 minutes for your initial assessment.
When You Get Here
We're located at 161D – 31 Southridge Dr in Okotoks, with ample parking right outside. Check in at the front desk and we'll get you settled right away.
Your Assessment
Your physiotherapist will start by listening — really listening. We want to understand not just where it hurts, but what it's stopping you from doing. Whether that's walking the Okotoks Dog Park, getting back on the ice, or simply sleeping through the night without waking in pain.
From there, we'll perform a hands-on orthopedic assessment: testing range of motion, strength, joint mechanics, and nerve function as relevant to your area. We'll explain what we find in plain language — no confusing medical jargon, just a clear picture of what's happening and why.
Your Treatment Plan
Most patients receive some hands-on treatment in that very first session — we don't believe in leaving you with nothing but a handout. By the end of your visit you'll have:
- A clear diagnosis or working hypothesis
- An understanding of what's driving your pain
- A realistic timeline for recovery
- A recommended treatment frequency
- A home exercise program tailored to you
We know everyone learns differently. Ask for a printed copy of your exercises to stick on the fridge, or we'll email you a digital version with video demonstrations of each movement so you can check your form before doing them at home.
Never guess on your exercises. We send your home program with video demonstrations so you can see exactly how each movement should look — and feel confident doing it on your own.
What We Won't Do
We won't keep you coming forever. Our goal is to make ourselves unnecessary — to give you the tools, the strength, and the understanding to manage your own body long-term. We'll be upfront about how many sessions we think you'll need and why.
Frequently Asked Questions
No. You can book directly with us. Some insurance plans require a referral for reimbursement — it's worth checking your policy beforehand if you're unsure.
An honest answer: assessment sometimes involves briefly reproducing your symptoms so we can understand the problem properly. We always work within your comfort level and communicate with you throughout.
That's exactly what the assessment is for. Come in, tell us your story, and we'll figure it out together.
Yes — we direct bill all major insurers that allow direct billing. When you complete your online intake form, you can upload a photo of your insurance card so everything is ready before you arrive. Prefer to sort it in person? Our front desk team has a combined 28 years of experience navigating insurance on behalf of patients — you're in good hands either way.
Ready When You Are
You don't need to have it all figured out before you book. Just show up — we'll take it from there.
