Frequently Asked Questions

Your first appointment is designed to give you clarity, relief, and a clear path forward. Here's exactly what happens:

Before You Arrive: We'll send you a secure online intake form that you can complete at your convenience from home. This saves time and lets you thoughtfully share your health history. If you prefer, you can also arrive 10-15 minutes early to complete the paperwork in our office.

What to Bring:

• Your insurance card (if you'd like us to process direct billing)
• A list of any current medications or relevant medical imaging/reports
• Comfortable, loose-fitting clothing that allows easy movement (shorts for knee/hip issues, tank top for shoulder problems, athletic wear for back/neck)

Your Assessment (45-60 Minutes): Your therapist will begin with a detailed medical history, where you'll have time to explain your pain, concerns, and goals. This isn't rushed—we genuinely want to understand your story and what getting better looks like for you.

Next, we'll perform a comprehensive physical examination, assessing your movement, strength, posture, and joint function. We'll identify exactly what's causing your pain and how different areas of your body may be contributing to the problem.

Clear Explanation & Treatment Plan: Your therapist will explain their findings in plain language—no confusing medical jargon. You'll understand what's wrong, why it's happening, and how we'll fix it. We'll outline a personalized treatment plan tailored to your specific needs and recovery goals.

Treatment Begins Right Away: Unlike some clinics that only assess on the first visit, we start hands-on treatment the same day. Depending on your condition, this may include manual therapy, joint mobilization, soft tissue work, IMS (dry needling), or other techniques.

What You'll Leave With:

• A clear understanding of your condition and treatment plan
• Home exercises or strategies to begin right away (when appropriate)
• Confidence that you're on the right path to recovery
• Your next appointment scheduled (if needed)

Insurance & Billing: If you've provided your insurance information, we'll handle direct billing to most major providers—so there's no paperwork hassle for you.

 No referral is needed. You can book directly with us anytime — online or by phone. (Some insurance plans require a doctor’s note for reimbursement — we can help confirm that.)

Three easy ways:

• Book online anytime at https://dynamicok.janeapp.com/
• Call us at 403-938-8483
• Visit us in the Mokala Medical Building

We’ll find a time that works for you — usually within a day or two.

Your first appointment includes:

• A full assessment of your condition and movement
• Discussion of your goals and what you want to get back to doing
• A clear explanation of what’s causing your pain
• A personalized treatment plan with your next steps

You’ll leave knowing exactly what’s going on and how we’ll fix it — together.

Initial assessments: 45–60 minutes

Usually within a few days. We attempt to keep same-week spots open for new patients.

Absolutely. Many patients find that combining manual therapy with massage or osteopathy provides the best results. We can often coordinate your schedule so you can see multiple providers in one visit.

That depends on your condition, how long you’ve had it, and your overall health. Most people notice improvement within the first few sessions. We’ll give you an honest timeline — no false promises.

Usually not. We’ll show you how to modify activities so you stay active safely — movement is part of recovery.

Yes. Many of our patients come to us after trying other approaches. We take a fresh, thorough look at your movement, strength, and daily habits to find what’s been missed — and fix it for good.

Depending on your needs, your plan may include:

• Manual therapy (hands-on joint and soft tissue treatment)
• Shockwave therapy (for chronic tendon issues)
• IMS / acupuncture (for muscle tension and pain)
• Exercise rehab (strength and mobility work)
• Vestibular or concussion care (balance and dizziness)
• Education and home programs (for long-term success)

 Some techniques cause mild soreness — similar to post-workout stiffness — but never sharp pain.

We always work within your comfort level and adjust as needed.

 You’ll receive personalized home exercises and simple strategies that accelerate recovery and help you stay pain-free.

Yes! We see patients of all ages, from young athletes to seniors. Our approach is tailored to the specific developmental needs of children and teenagers.

Comfortable, loose-fitting clothing that allows movement.

If we’re assessing a specific area:

• Knee: shorts
• Shoulder: tank top
• Back/hip: athletic wear

Of course — family members or friends are always welcome for support.

 We understand life happens. Please give 24 hours’ notice whenever possible so we can offer your spot to another patient.

📍 Dynamic Physiotherapy Mokala Medical Building, Okotoks

✅ Free on-site parking right outside the clinic

Contact us right away. Often, one or two refresher sessions can get you back on track. We’ll also reassess to make sure nothing new has developed.